Shipping & Delivery Information

All orders are shipped from our HQ in Toronto, usually within 2-3 business days, using Canada Post. All orders are shipped with tracking and insurance.

Canada: $12.95 CAD flat-rate standard shipping, free above $120 CAD.

US: $20 CAD flat-rate, free above $150 CAD.

If you have any questions or concerns, or would like to use a particular shipping service, please get in touch directly at hakuteabar@gmail.com

Please note during certain periods of the year such as holidays, due to large volumes of orders we may require extra time to pack and process shipments. Additionally, Postal Service operators may experience delays at various times due to holidays or disruptions. In such cases we will let you know as soon as possible if your order may take additional time.

What if I haven't received the parcel/it goes missing/I have some other problem?

If you haven't received your parcel after a reasonable time frame, or there is an issue with the tracking, please send us an email as soon as possible including your name and order number. For international orders, please also check the tracking number with your local national post service. In the event a parcel is lost due to a postal service error, we will of course offer a full refund or send out a replacement package free of charge.